kui99's Privacy Policy

1 Information We Collect

1.1 Information You Provide Directly

When you create an account at kui99, conduct transactions, or contact our support team, we may collect the following information:

• Full name and national ID card or passport details (for age verification and KYC process)
• Email address and mobile number
• Date of birth (for verifying age of 21 years)
• Address (for billing and verification purposes)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay mobile banking numbers
• Your personal preferences and communication history

1.2 Automatically Collected Information

When you visit our site, the following information may be collected automatically through technical means:

• IP address and device type
• Browser type and operating system
• Pages visited on the site and session duration
• Information obtained from cookies and similar tracking technologies
• Referral source (where you came from when you arrived at our site)

1.3 Information Received from Third Parties

In some cases we may receive information from third-party service providers — such as payment processors, identity verification agencies, or fraud prevention services. This information is used solely to improve the quality of our services, ensure your security, and comply with applicable laws and regulations.

2 Purpose of Using Information

kui99 uses the information we collect for the following purposes:

2.1 Account Management and Service Delivery

• Creating, verifying, and maintaining your account
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses and promotional offers and awarding applicable rewards
• Storing gaming history and account statements

2.2 Security and Protection

• Detecting and preventing fraudulent activity, money laundering, and unauthorized access
• Completing the KYC (Know Your Customer) process
• Ensuring the integrity and security of your account

2.3 Legal Compliance

• Complying with applicable laws, regulations, and regulatory requirements
• Maintaining records for audits and legal purposes
• Responding to legitimate requests from government or law enforcement agencies

2.4 Service Improvement and Communication

• Personalizing your gaming experience
• Resolving technical issues and providing customer support
• Sending promotional emails or notifications with your permission
• Analyzing site performance to make improvements

3 Data Storage and Security

3.1 Technical Security Measures

kui99 uses industry-standard technology to keep your personal information secure. Our security measures include:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using the SSL/TLS protocol.
• Data Encryption: Strong encryption algorithms are applied when storing sensitive information.
• Access Control: Through strict internal policies, only authorized personnel have access to your information.
• Firewall and Monitoring: Our systems are regularly monitored and automated systems are used to detect suspicious activity.

3.2 Data Retention Period

We retain your information for as long as it is needed to provide services or to comply with legal obligations. Even after an account is closed, certain records may be retained in accordance with applicable law. Retention periods for specific types of information:

• Transaction records — minimum 5 years
• KYC and identity verification documents — minimum 5 years after account closure
• Support communication records — up to 3 years
• Cookie and session data — after the session ends or for a set period

4 Data Sharing and Third Parties

kui99 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with certain third-party service providers — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology support providers. These partners process information only for the purposes we direct and may not use it on their own.

4.2 Legal Obligations

If we are required to disclose information by a court order, regulatory authority directive, or applicable law, we will be obligated to do so. In such cases we will try to notify you in advance where possible, unless legally prohibited.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. If such a change occurs, we will notify you appropriately and the new party will also be required to follow this privacy policy.

5 Cookie Policy

Cookies are small text files stored in your browser. kui99 uses the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the core functions of the site — such as maintaining login sessions, verifying security, and temporarily storing shopping cart or betting slip information. Without them the site cannot function properly.

5.2 Functionality Cookies

These cookies are used to remember your language preferences, user interface settings, and other customizations.

5.3 Analytics Cookies

These cookies are used to collect information for analyzing site usage and improving performance. The information collected is in aggregate form and is not personally identifiable.

You can disable cookies by changing your browser settings. Please note that disabling cookies may cause some features of the site to not work properly.

6 Your Rights

As a user of kui99, you have the following rights regarding your personal information:

• Right of Access: You may request to know what information we have stored about you.
• Right of Correction: If any of your information is incorrect or incomplete, you may request a correction.
• Right of Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In certain cases you may request that the use of your information be restricted.
• Right to Portability: You may request your information in a structured, machine-readable format.
• Right to Object: You may object at any time to marketing communications.

To exercise these rights please contact our support team. We will aim to respond to your request within 30 business days.

7 Privacy of Minors

kui99 is a platform operated exclusively for those aged 21 and above. We do not knowingly collect any personal information from minors. Age verification during registration is mandatory. If we become aware that information from a minor has been collected, we will take immediate steps to delete it and close the associated account.

Request for guardians: If you suspect that your minor child has used our platform, please notify our support team immediately.

8 International Data Transfers

Your information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that the country or region to which the information is transferred has adequate data protection measures in place and that the standards described in this privacy policy are maintained.

Our agreements with third-party service providers include data protection clauses that they are required to follow.

9 Policy Changes and Updates

kui99 reserves the right to amend this privacy policy as needed. For any material changes we will:

• Update the date on this page
• Notify registered users by email for significant changes
• Display a notification on the platform

If you continue to use the site after a revised policy is published, you will be considered to have given your consent to the new policy. We therefore recommend visiting this page regularly.

10 Third-Party Links and Services

Some payment services used on our platform — such as bKash, Nagad, Rocket, and Upay — are governed by their own privacy policies. When using these services, you are also advised to read the privacy policy of the relevant provider. kui99 is not responsible for the privacy practices of third parties.