Our commitment to responsible gaming at kui99
Play for fun, keep risk in check. At kui99, the safety and wellbeing of every player is our top priority.
kui99 believes online gaming is a form of entertainment — never a way to manage financial pressure. Our responsible gaming policy is designed to keep players informed and safe. Every tool, limit, and self-exclusion option has been built with that goal in mind.
On this page you will find out how to set deposit limits, take a temporary break, use self-exclusion, and seek professional help when needed. All our protection features are available free of charge and can be used at any time.
Our protection features
A brief overview of the tools and options available for responsible gaming at kui99
Setting deposit limits
Set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Requests to increase a limit are processed with up to a 24-hour waiting period, which helps prevent overspending in the heat of the moment.
Time-Out
Temporarily suspend your account for anywhere from 1 day to 6 weeks. No deposits or betting are possible during this period. When the break ends, your account is reactivated automatically.
Self-Exclusion
Close your account for 6 months, 1 year, or permanently. This step is irreversible and no account recovery is possible during the exclusion period. If you are experiencing serious problems, this is the most effective solution.
Session time reminders
At set intervals, a reminder is sent showing how long you have been active on your account. A summary of how much you have won or lost is also shown, so you can make informed decisions.
Age verification (21+)
Age verification is mandatory at registration. We follow a strict process to ensure that no one under 21 can use the platform. Additional documents may be requested in suspicious cases.
24/7 Bengali Support
Reach us via live chat or email at any time of the day or night. Our team members are trained to provide confidential support for issues related to responsible gaming.
For adults only
kui99 is a 21+ platform. You will need to confirm your age at registration. If you see an underage person using this site, please contact us.
Signs of problematic gaming
If any of the following signs appear in your behaviour, it is time to take notice. Responsible gaming means recognising these signs and taking action at the right time.
- Placing larger bets to try to recover lost money
- Feeling frustrated because you cannot stop playing or cut down on your time spent playing
- Prioritising gaming over family, friends, or work
- Taking out loans or selling valuables to fund your gaming
- Lying to family or friends about your gaming
- Playing to escape stress, loneliness, or depression
- Feeling the urge to bet more each time after a win
Healthy gaming habits
Responsible gaming means following these simple rules. Sticking to them will keep gaming enjoyable at all times.
- Set a fixed budget before you play and stick to it
- Never bet with money you cannot afford to lose
- Take regular breaks and set a time limit for each session
- Treat gaming as entertainment, not as a source of income
- Accept losses when they happen and do not try to chase them
- Do not play while under the influence of alcohol or any other substance
- Spend time with family and friends and do not let gaming consume all your time
How to self-exclude
If you feel you need a break from gaming, follow these simple steps
Contact live chat
Let our team know via 24/7 live chat that you want self-exclusion or a time-out.
Choose your option
Time-Out (1 day – 6 weeks) or Self-Exclusion (6 months / 1 year / permanent) — choose based on your needs.
Verify your identity
Your identity will be verified for your security and the request will be approved.
Account will be deactivated
Your account is deactivated immediately for the chosen period. No promotional emails will be sent to you during this time either.
Setting deposit and betting limits
Setting financial limits for yourself is one of the most effective ways to game responsibly. At kui99, you can manage the following limits on your own:
- Daily deposit limit — the maximum amount you can deposit each day
- Weekly deposit limit — the maximum total deposit amount over seven days
- Monthly deposit limit — the maximum total deposit amount per month
- Minimum deposit: ৳300 per method
- Minimum withdrawal: ৳800 (bKash, Nagad, Rocket, Upay)
Reducing limits
Requests to reduce deposit limits take effect immediately. You can lower your limit at any time to keep yourself protected.
Increasing limits
Requests to increase limits are subject to a 24-hour waiting period, so that decisions are not made impulsively.
Notifications
You will receive a notification when you are approaching your limit, so you can stay informed and make considered decisions.
Transaction history
View your complete deposit and withdrawal history at any time and analyse your spending patterns.
Need support? We are here
Do not face gaming problems alone — the kui99 support team is always by your side
24/7 live chat
Chat with us in Bengali via live chat at any time of the day or night. You will receive confidential support for issues related to responsible gaming.
Email Support
Email us for self-exclusion, limit setting, or any concern:
[email protected]
Confidentiality guaranteed
All your communications are completely confidential. Asking for support takes courage — we are not here to judge, we are here to help.
Frequently Asked Questions (FAQ)
Answers to common questions about responsible gaming
Play safe, stay happy
Enjoy your favourite games at kui99 with a commitment to responsible gaming. We are always here for any support you need.