kui99 Terms and Conditions

These terms and conditions ("Terms") apply to the use of the kui99 platform and all its services. By visiting the kui99 website, creating an account, or participating in any game or betting activity, you agree to be fully bound by these Terms.

kui99 is a trusted online gaming and betting platform in Bangladesh, committed to providing players with a safe, transparent, and entertaining experience. These Terms apply in both English and Bengali; in the event of any dispute, the Bengali version shall take precedence.

If you disagree with any part of these Terms, please refrain from using the kui99 platform. For any questions, contact our 24/7 live chat support or reach us at [email protected].

To open an account at kui99, you must meet the following requirements:

• You must be at least 21 years of age.
• You must provide accurate and complete personal information.
• Only one account may be created per person.
• Online gaming must be legally permitted in the country or region from which you are playing.
• You are solely responsible for the security of your own account.

Account Verification

After registration, kui99 may request to verify your identity at any time. You may be required to provide a copy of your national ID card, passport, or driving licence. Withdrawals may be temporarily suspended until verification is complete.

Creating an account with false information is strictly prohibited. In such cases, kui99 reserves the right to close the account and forfeit all balances.

Account Security

Keep your login credentials (username and password) completely confidential. Sharing your account with third parties is strictly prohibited. If you suspect unauthorised access to your account, notify our support team immediately.

We are firmly committed to protecting minors from gaming. Date of birth is verified at registration and additional identification may be requested if needed.

If kui99 discovers that an account holder is under 21 years of age, that account will be closed immediately and all winnings will be forfeited.

Our message to parents: monitor your children's online activities and use parental control software.

Deposits

kui99 currently supports the following payment methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳300.

• Deposits are generally credited to the account instantly.
• If there is a delay due to a technical issue, notify the support team immediately.
• Only deposit from your own bank account or mobile wallet.
• Deposits made through third parties are prohibited.

Withdrawals

The minimum withdrawal amount is ৳800. Withdrawal requests generally take between 30 minutes and 3 hours to process.

• Account verification must be completed before making a withdrawal.
• Withdrawals are only processed via the same method used for the deposit.
• Wagering requirements must be met before bonus balances can be withdrawn.
• Withdrawals may be temporarily suspended in cases of suspicious activity.

kui99 is committed to preventing fraudulent transactions and money laundering. In the case of suspicious transactions, we reserve the right to notify the relevant authorities.

kui99 offers various bonuses and promotional offers for new and existing members. Each bonus has its own terms and conditions — please read them carefully before accepting.

Welcome Bonus

New members receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. A wagering requirement of 10x (10 times) must be met to use this bonus.

Bonus Terms and Conditions

• Each bonus may only be used once.
• Claiming bonuses from multiple accounts is prohibited.
• Bonus balances cannot be withdrawn directly — wagering requirements must be completed first.
• If wagering is not completed within the specified time limit, the bonus will be cancelled.
• kui99 reserves the right to close accounts in cases of bonus abuse or fraud.
• kui99 reserves the right to modify or cancel bonus offers at any time.

The following rules must be strictly followed when betting at kui99:

• Each game has its own rules and payout structure, which are displayed in the game interface.
• For bets affected by technical errors, kui99 reserves the right to provide equivalent compensation or void the bet.
• If a game disconnects due to a network issue, the data saved on the server will be considered final.
• Any complaints regarding irregularities in game results must be reported to the support team within 72 hours.

Sports Betting

Betting is available on various sports including cricket, football, and kabaddi. No bets will be accepted after a betting market has closed. Bets associated with match-fixing or any illegal activity will be voided and the relevant account will be closed.

Live Casino and Slots

The dealer's decision is final in live casino games. Slots games use a Random Number Generator (RNG) to ensure fair outcomes. kui99 regularly verifies game integrity to ensure fair play.

kui99 places the highest importance on responsible gaming. Gaming is a form of entertainment, not a source of income. We are committed to ensuring the mental and financial wellbeing of our players.

• Always bet within your means.
• Avoid placing more bets to try to recover losses.
• Do not bet while under the influence of alcohol or when under emotional stress.
• Take regular breaks and make time for other activities.

Our platform offers self-exclusion, deposit limits, and cooling-off periods. Visit our Responsible Gaming page for more details.

The following activities are strictly prohibited at kui99:

• Creating multiple accounts under the same person's name.
• Abusing bonuses or committing fraud by exploiting the bonus system.
• Using software, bots, or automation tools to conduct gaming activities.
• Engaging in collusive activities against other players.
• Attempting to exploit technical errors in the game system.
• Money laundering or any illegal financial activity.
• Operating an account on behalf of a third party.
• Unauthorised use of the platform's intellectual property.

kui99's VIP program has four tiers. It is possible to advance to higher tiers through regular play.

VIP tier benefits and cashback rules are subject to change. Contact the support team for the latest information.

kui99 places the highest importance on the security and privacy of your personal information. We use SSL encryption technology to keep all data secure.

Full details on how your information is collected, used, and stored can be found on our Privacy Policy page.

• Your information will never be sold to third parties.
• Information will not be shared with authorities except where required by law.
• You have the right to request a review, correction, or deletion of your information.

kui99 is not liable in the following circumstances:

• Gaming losses resulting from internet disconnection or network issues.
• Any problems arising from issues with your device or software.
• Losses caused by your account credentials being disclosed to a third party.
• Force majeure events such as natural disasters, government directives, and similar circumstances.

kui99's total liability for any personal loss due to a technical fault on the platform shall be limited to the amount of that specific transaction.

kui99 reserves the right to suspend or close an account in the following circumstances:

• Violation of these terms and conditions.
• Fraudulent or suspicious activity.
• Providing false information.
• Bonus abuse.
• Legal or regulatory reasons.

You may also request to close your account at any time. In such cases, any valid balance will be returned subject to wagering requirements being met.

To request account closure, email our support team at: [email protected]

kui99 reserves the right to modify these terms and conditions at any time. For significant changes, we will send a notification to your registered email.

Continued use of the platform after any changes will be considered your acceptance of the revised terms and conditions. The date of each change will be noted at the top of the page.

For any dispute or complaint, first try to reach a resolution by contacting our 24/7 live chat or emailing [email protected].

After a complaint is submitted, we will provide an initial response within 3 business days and attempt to resolve the matter within 14 business days.

If unresolved, both parties agree to settle the matter through a neutral mediator.